We do our best to reply to all legitimate e-mail inquiries within a few hours. However, if you have not received a reply it is more than likely due to one of the following causes :

- Incorrect E-Mail Address: More often than not, the email address provided to us was incorrect. Please check that your email address is correct and resend.

- Incorrect Date: We sort email by date and if the date on your email server or computer is wrong we may not be aware that you have sent us an e-mail.

- Not Received: Not often, but every once in a while we simply do not receive your email.

- No Name: We do not answer anonymous email (inquiries wherein the sender does not identify themselves by name).

- Spam Filters: Some ISPs (AOL, EarthLink etc.) have filters to protect users from receiving unsolicited email. Please make sure that you set your filter to allow you to receive email from stay@balihotels.com.

- Other: Without a confirmed reservation, we do not provide contact details for any hotel & ignore such requests.

Understanding that most hotels in Bali are smaller, family owned and managed properties the reservation system in most hotels is not autoamted and as such the process is as follows:

First, after you have found a hotel to your liking, click on the reservation form, fill in all the blank fields and submit. If room is available on your requested dates you will be given the opportunity to submit your credit card details to process the reservation immediately. However be advised that the hotel will review the reservation for final confirmation. Likewise, if the room is not available for the dates requested you may still submit the reservation and be placed on a wait list. We will keep you advised of your request and suggest alternative accommodations as needed.

All hotels require a deposit or credit card to confirm the booking (to cut down on bogus reservations). We do not 'bait and switch' - hotels that are fully booked are posted in advance (click here to view).

That said, if you do not submit your credit card details when making your reservation you will need to forward your credit card information within 24 hours or the reservation will be cancelled. We will provide you with the location of our secure server or, if you prefer, you may email or fax this information. Please be advised that BaliHotels.com will not charge any amount to your credit card. We only pass this information onto the hotel. Once we have the credit card information we will email to you the hotel's confirmation number or code.

At that time you are subject to the hotel's cancellation policy (usually 72 hours prior to arrival or one night's stay is charged to your account by the hotel). However each hotel has its own cancellation policy which is posted on the hotel's reservation form. Read this information carefully. If you have any changes to your booking you must advise us accordingly. We confirm all cancellations with the hotels.

However there are a few international hotel chains, most notably Accor Hotels (i.e. Novotel, Mercure, Ibis, Sofitel and All Seasons) that have automated reservation systems with instant confirmation. In these hotels (look for & logo) the reservation system is as follows.

First, after you have found a hotel to your liking, click on the reservation form, fill in all the blank fields and submit. If the hotel has rooms available you will be advised of the rate per room per night. Should you agree with the rate(s) and wish to make a booking you will be directed to our secure server to submit your request. You will need a valid credit card to submit and process the reservation. The reservation, along with your credit card information will be sent directly to the hotel. The hotel will immediately advise a booking confirmation number. (Be advised that BaliHotels.com does not receive your credit card information in any format whatsoever.)

Once the reservation is confirmed by the hotel you are subject to the hotel's cancellation policy, usually 24-48 hours prior to arrival (using the hotel's time) or one night's stay is charged to your account by the hotel). However each hotel has its own cancellation policy which is posted on the hotel's reservation form. Read this information carefully. If you have any changes to your booking you must advise us accordingly. We confirm all cancellations with the hotels.

We value your privacy as much as we treasure ours. When we contact a hotel to confirm a booking we only provide to the hotel that information which the hotel would normally obtain during check-in or registration. We do not use any of information you have given us for any other purposes nor do we sell, rent or give your information to any 3rd parties. We never have and we have no plans to do so. For more information please click here

Effective 01 February 2004 there are 3/three different types of visas available.

Free Visa Upon Arrival (Free VOA). Citizens from the following countries (primarily ASEAN) will retain the Free Visa Upon Arrival status - Thailand, Vietnam, Malaysia, Singapore, Brunei Darussalam, Philippines, Hong Kong SAR, Macao SAR, Morocco, Chile and Peru. The permitted length of stay is 30 (thirty) days.

Paid Visa Upon Arrival (Paid VOA). Citizens of the following 63 countries will be able to apply and pay for a visa upon arrival to Indonesia - Aljazair, Argentine, Australia, Austria, Bahrain, Belgium, Brazilia, Bulgary, Cambodia, Canada, Cyprus, Czech Republic, Denmark, Egypt, Estonia, Fiji, Finland, France, Germany, Greek, Hungary, India, Iran, Ireland, Islandia, Italy, Japan, Lao PDR, Latvia, Libya, Liechtenstein, Lithuania, Luxemburg, Maldives, Malta, Mexico, Monaco, Nederland, New Zealand, Norway, Oman, Panama, People's Republic of China, Poland, Portugal, Qatar, Quwait, Romania, Russia, Saudi Arabia, Slovakia, Slovenia, South Africa, South Korea, Spain, Suriname, Swedia, Switzerland, Taiwan, Tunisia, United Arab Emirates, United Kingdom and United States of America.

*Effective 23 May 2006 Dutch national are eligiable for paid VOA.

Other Paid Visa. Citizens of all other countries will be required to obtain a visa prior to their entering Indonesia. You will need to contact the nearest Indonesian Embassy for details and an application.

Cost. It has been reported that there will be two types of Paid Visas available. A 7 day stay visa costs US$10.00/person and a 30 day non-extenable stay visa costs US$25.00/person.

For more complete and up to date information it is best to visit or call the Indonesian Embassy nearest you.

Entry & Departure must be through one of the following airports:

AIRPORTS: Polonia (Medan) - Hang Nadim (Batam) - Simpang Tiga (Pekan Baru) - Tabing (Padang) - Sukarno-Hatta (Jakarta) - Husein Sastranegara (Bandung) - Juanda (Surabaya) - Sepinggan (Balikpapan) - Supadio (Pontianak) - Ngurah Rai (Bali) - Selaparang (Mataram) - Sam Ratulangi (Manado) - Pattimura (Ambon) - Frans Kasiepo (Biak).

SEAPORTS: Belawan (Medan) - Batu Ampar (Batam) - Tanjung Pinang (Riau) - Tanjung Priok (Jakarta) - Tanjung Mas (Semarang) - Tanjung Perak (Surabaya) - Benoa and Padangbai (Bali) - Ambon (Maluku) and Bitung (Manado).

BORDER POINT OF ENTRY : Entikong (West Kalimantan)

Citizens from other countries that are "not" in the list, and planning to visit Indonesia are required to obtain a visa.

REQUIREMENTS for Visa Upon Arrival:
A passport valid for 6 (six) months beyond their intended length of stay. A return ticket, or outgoing flight ticket. Completed immigration card (supplied by air carrier) International Certificate of Yellow Fever Vaccination is required for those coming from / stopping over infected area must be presented at the Port of Entry.

ADDITIONAL REQUIREMENTS to apply for a visa in your home country:
A passport valid for 6 (six) months beyond their intended length of stay. A return ticket, or outgoing flight ticket. 2 passport size photographs and proof of sufficient funds to support yourself while in Indonesia.

Be advised that visa requirements may change without notice and that BaliHotels.com makes no representation as to the accuracy of the above information. To get the most complete and up to date  information please visit the Indonesian Embassy nearest you.